Tag Archives: patient stories

Hacks to Build Patient Rapport In An Instant


How medical students learn to start off patient interactions on the right foot

  • Short Coat Listener Josh wrote in to share some hacks he uses to get grumpy patients on his side the moment he walks into the exam room.
  • Co-hosts Jessica, Aline, Hannah, and Riley share their own techniques on managing those first few seconds of the patient visit.
  • Plus, many tangents along those lines, such as when not to use ‘quips’ and humor with patients and bosses.

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Your patients’ stories will sustain you in your darkest hours (bonus ft. Dr. John Mrachek)


Photo by lifecreations

On this bonus episode of The Short Coat, we hear from Dr. John Mrachek, an anesthesiologist of 17 years who reached out to us at Iowa because he’d long felt a wedge being driven between doctors and their patients. He said that wedge, made of mouse clicks, political meddling, insurance middlemen, patient satisfaction surveys, and annoying electronic health records–was disconnecting physicians from their purpose. And that missing sense of purpose, he fears, is leading them to burn out. It’s contributing to a frightening problem: physician suicide. Modern medicine, he says, is in peril.

Among the solutions, Dr. Mrachek feels, is to encourage physicians and students to take inventory of their most memorable patient stories. He argues that this will return to them that lost connection to their work. This talk, given to our first- and second-year medical students and the first he’d given on the topic, is the the beginning of his mission to spread that idea.

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Continue reading Your patients’ stories will sustain you in your darkest hours (bonus ft. Dr. John Mrachek)